Processor | Who is responsible for processing your data?

    – Identity: Arzak Psicología.

    – CIF/NIF [Tax Identification Number]: 02302098M

    – Phone number: 674629855

    – Email: info@arzakpsicologia.es

    Collection | How do we collect your information?

    We may collect information through our client consent forms, via the website located at www.arzakpsicologia.es, or in the course of our counselling services:

    • from clients– when they register an enquiry, book an appointment, attend our practice, access our Website, subscribe to our newsletter, and/or at any other time in the course of counselling services;
    • when we receive consultations through the Website and when the Website is otherwise accessed or used;
    • when we receive consultation via email or telephone.

    Purpose | What is the purpose of processing your personal data?

    We collect personal information for the purposes of arranging appointments and delivering counselling services as well as communicating with you.The kind of personal information we may collect will depend on the nature of your interaction with us, and may include your full name, address, email address, date of birth, billing information, general appointment information and other personal information. If you do not provide us with all the information we request, we may not be able to deliver the counselling services.

    Some personal information we collect may include Health Information. The Health Information we collect enables us to arrange for the provision of counselling services and for the safe, appropriate and accurate provision of counselling services, to assess the needs of clients in the provision of counselling services and for us to generally assist in optimising the quality of our service.

    At Arzak Psicología. we shall process your information to:

    • Manage the business relationship you have subscribed to and contracted with us.
    • Send commercial communications.
    • Make a quotation in line with your needs.
    • Manage email communications with interested parties.
    • Assistance or health care provision.

    Conservation |For how long do we keep your data?

    We keep the personal data you provide us with for  the time strictly necessary for the purpose of the data collected:

    • Health data: They will be kept for at least five years. Therefore, when a patient is discharged or for any reason the relationship with the client is finished, their data cannot be deleted since there is an obligation of custody of the health history record. Once the period mentioned has been exceeded, and having ended the healthcare relationship, the person in charge will keep their specific data blocked and pseudo-anonymous, during the period corresponding to the legal prescription.
    • Data provided to make any request for information, complaint, suggestion, claim, exercise of your rights: will be kept for the time legally established,and for the period necessary for the formulation, exercise or defense of claims.
    • Data processed for compliance with legal obligations: will be kept for the time established in the applicable legislation.
    • Data collected for the formalization and execution of a contract: will be kept for as long as the relationship lasts, and for the period necessary for the formulation, exercise or defense of claims.
    • Commercial communications: kept until the interested party does not revoke the consent and / or exercise their rights of opposition and / or deletion.

    Legal base | What is the legal base to process your data?

    According to the purposes of our data collection, the processing of your data is necessary to:

    Manage the business relationship you have subscribed to.
    a. Execution of a contract (provided by article 6.1.b GDPR)
    b. Interested party’s consent (provided by article 6.1.a GDPR)

    Send commercial communications.
    a. Interested party’s consent (provided by article 6.1.a GDPR)
    b. Interested party’s consent (provided by article 20 LSSICE)
    c. Legitimate interest (provided by article 6.1.f GDPR)

    Make a quotation in line with your needs.
    a. Interested party’s consent (provided by article 6.1.a GDPR)

    Manage email communications with interested parties.
    a. Interested party’s consent (provided by article 6.1.a GDPR)

    Carry out company recruitment processes.
    a. Interested party’s consent (provided by article 6.1.a GDPR)
    b. Legitimate interest (provided by article 6.1.f GDPR)

    Assistance or health care provision.
    a. Interested party’s consent (provided by article 6.1.a GDPR)

    Likewise, all the data collected is necessary in order to provide the service. Notwithstanding, the data marked with an asterisk (*) is optional. In the case that mandatory data is not provided, Arzak Psicología. will not be able to provide the contracted service.

    Your data will not be disclosed to third companies.

    Likewise, we inform you that your data will not be transferred internationally to a third country*.

    * (In the event the company provides adequate or appropriate guarantees, you will be informed in to obtain a copy of these. Said guarantees may be BCR, standard clauses, certification mechanisms, codes of conduct, etc.)

    Interested individual’s rights | What rights do I have in the field of data protection?

    You can exercise any of the following rights by contacting us via the email address info@arzakpsicologia.es sending a copy of your ID and this form signed:

    In any case, considering current regulation, the following rights are acknowledged:

    • Right to request access to the personal data related to the concerned party.
    • Right to request its rectification or deletion.
    • Right to request the limitation of the data processing.
    • Right to object to the processing.
    • Right to portability.

    What are your rights when you provide us with your data?

    Everyone is entitled to obtain confirmation regarding whether Arzak Psicología. is processing personal data that he/she is concerned with, or not.

    Interested individuals shall be entitled to access their personal data, correct them or, where appropriate, request deletion thereof when, among other reasons, the data are no longer necessary for the purposes for which it was collected.

    You can also tell us the limitation of the processing of your data, in which case, they will only be processed for processing or defending claims.

    Likewise, you can withdraw your consent related to the data used.

    At Arzak Psicología. we make every effort to comply with the data protection regulation, given that it is the most valuable asset for us. Notwithstanding, we inform you that, in case you feel that your rights have been undermined, you can file a claim with the Spanish Data Protection Agency (AEPD), located on C/ Jorge Juan, 6. 28001 – Madrid. See more information on AEPD at http://www.agpd.es/